I am writing to submit a feature request for the 5G Backup device management interface. I would like to know if this is already planned or if it could be considered for future updates.

It would be extremely useful to have a section showing a list of available mobile network operators in the area, along with their respective LTE and 5G signal strength (e.g., RSRP/RSRQ or percentage). Ideally, this feature should include an option to run an on-demand network scan to refresh the list of nearby towers and carriers.

This would greatly help in optimizing device placement and selecting the best backup provider.

Thank you for your consideration, and thanks in advance for your time.

N

I have been through multiple departments and numbers with T-Mobile, and not one of them have a clue or can find my "account" using my IMEI number or anything else. I went through T-Mobile customer server, technical support, home internet, prepaid plans, and even got transferred to their "10 Million Project". Not a single person in any of those T-Mobile departments even knew about the U5G, and multiple tried looking up my IMEI but all failed. One support person even suggested that Ubiquiti's sale of this T-Mobile esim was a total scam and T-Mobile probably doesn't even support Ubiquiti. If it wasn't for this working previously, I might be inclined to believe that, but at a minimum Ubiquiti should be unhappy that T-Mobile is saying that Ubiquiti might even be a total fraud.

WTF Ubiquitii??? How am I supposed to get this working again? FYI, I have tried disconnecting my primary internet connection and Unifi says it has failed over to the U5G, but not even a single ping gets a response. For what it's worth, even when the U5G dialog changes to show "Data Plan" instead of the red "No Data", I still don't get a connection when I unplug my primary WAN connection.

I don't see any discussion of the T-Mobile esim purchased directly from Unifi, so I'm tagging @UI-Team since at a minimum the community deserves to know exactly how to contact T-Mobile since that is what you are advising me to do (in the screenshot below).

I don't receive any new device adoption request.

I suspect this is caused by the old cloud gateway that is probably EOL. Can someone confirm this is the cause of the problem ?

UX is currently 4.0.21

Network 9.0.120

I'm planning to adopt the 5G Backup on a newer UX7.

The UX7 (that is installed in another City far way form me) 5.2.10

Network 10.6.106

@UI-Team if this is the case will the older UX support 5G Backup in the future?

Thanks in advance for your time.

UX

https://eu.store.ui.com/eu/en/products/ux

UX7

https://eu.store.ui.com/eu/en/category/wifi-whole-home-wifi/products/ux7?variant=ux7-eu

The same sim worked after first installation, but it suddenly stoped working and I could not recover via reseting, factory reset or any other way I could imagine to apply

I have 20 + modems in the field in remote locations that go offline for some reason the main internet for them is AT&T. They will not go back online without a reboot. The modem is not locked up due to I can connect locally. Can we have a watchdog feature added when the modem loses the carrier for x amount of time a reboot happens. The auto reboot function does not seem to work without internet. I am about to deploy 30+ more and I don't want to switch hardware.

Thanks.

Firmware updated and device adopted into self hosted unifi controller (Network 10.4.57). Router is a USG3. I have factory reset the device, removed the device and re-adopted it. Device log files do not show any errors and I am in a TMO market with ok service at the location.

At a loss here, done everything through UI, not trying to use a plan from TMO etc.

Please advise.

Could use some input please.

Thanks.

How do you add an esim to an offline router so it can connect and get adopted in to the cloud controller?

There must be a way to do this as it must be a very common setup but I can not work out how to do it.

I also have a PoE switch and WAP but for obvious reasons I cant inform from any of them or connect to any of them until they are all in the controller.

What is the correct method of setting this up?

However it clearly shows a picture with the device mounted to the wall in an outdoor environment with cloudy sky in the background.

Is the device rated for basic water resistance?

1. I went online and ordered the T Mobile "Unlimited Mobile Internet 2 GB..." prepaid eSIM for $10/month; and created an account with them; don't forget to create a PIN.

2. Got the activation email from them, including my new phone number (I stopped asking why). Print this out.

3. I then went to a TMobile store (mine was their "Experience" store, not a reseller or kiosk. I provided them the email with my purchase and said the eSIM won't work on my device, please swap this for a physical SIM card.

4. All they needed was the IMEI and I had to type in my PIN. A free SIM card in under 5 minutes. Plugged it in and it came right up.

You can then go online and set up auto pay $10 every month.

I hope this helps someone out there just looking for a super cheap backup internet option. For an extended outage if you use up the 2GB, the speed drops to like 148 kb, but "keeps working".

Hello UniFi Team,

Could you please provide an update on when the promised 5G technology selector (NSA only, SA only, Auto) will be added to the 5G settings on the new 5G routers?

At the UniFi conference in Munich, a unifi team member mentioned that this feature would be coming very very soon.

For critical applications, this is currently the only minor drawback on otherwise excellent new 5G devices, and it’s a point frequently requested by our staff working with 5G on-site.

Thank you in advance for a brief update.

Best regards,

Thought maybe it was related to the latest EA build of 5G Max Outdoor but when I fired up my UMR that kind of changed that thought.

But on my U5G Backup, it will only connect at 4G LTE speeds, and maxes out at around 30 Mbps down, 11 Mbps up (with 76-80 dBa signal, sitting outside with line of sight to a cell tower).

I've been in contact with my AT&T sales rep, and he said when he tries putting the U5G's IMEI in his system, it returns:

The entered IMEl is not eligible for AT&T Internet Air for Business.

Please enter a new IMEl or choose an eligible equipment.

AT&T is correctly displayed on the screen and via the device page on my gateway. It defaults to APN broadband.

I saw a related issue where @SI-Beau mentioned:

Basically, ATT said these can not be activated on their network and T-Mobile said I can not Static IP these, but do work in NAT mode.

I guess the question is whether the U5G Backup will be fully supported by AT&T or not? cc @UI-Team — I actually borrowed another U5G Backup and its IMEI shows the same thing (not eligible). Thus neither of these devices can do 5G on AT&T's network. I believe if they are able to associate the IMEA, it would at least work with towers supporting 5G RedCap...

Sometimes my Cloud Gateway Fiber reports a wrong service provider on my UniFi 5G Backup.

It reports "East Point Business Services Ltd." instead of "Lebara". I ran curl --interface gre1 ipinfo.io, which reports "AS33921 Lebara Ltd".

I don't even know how it can show this company, which is a property services and facilities management, without any known ASN.

Poke @UI-Team

So far everything is going well; HOWEVER, the only way I could get the UMR to pass traffic to the LAN subnet was to add "LAN In" and "LAN Out" firewall rules allowing traffic from my (CloudConnexa) VPN Client address to the LAN host behind the UMR. Before adding these rules, I could ping the LAN-side default gateway, but not the other hosts on the LAN. Weird, I know.

Either way, when I defined the firewall rules, I was only able to add a single IP address at a time. I tried adding a whole block of IP addresses at once using standard CIDR notation and it wouldn't take it. It didn't like a range of IP addresses with a hyphen, either.

What am I missing here? Can I really not define firewall rules by subnet?

port 1:

• IP: 172.16.10.55
• Subnet mask: 255.255.255.0
• default gateway: 172.16.10.1

port 2:

• 10.10.13.10
• 255.255.255.0
• no default gateway assigned

Before we connected port 1 to the customer network we had 10.10.13.1 assigned to port 2 default gateway and were able to successfully remotely connect to the device with our UMR setup as a mobile router with Verizon SIM & UDM setup as follows:

• UMR Host address 10.10.13.1
• UMR Routing: 10.10.13.0/26 (dest network) - Next Hop – 192.168.3.1 (wireguard VPN tunnel to UDM).
• UDM Wireguard Client has the 10.10.13.0/26 netowrk listed under “Networks Behind Client”.

Once we connected the customer network and changed the default gateway to port 1, we lost our ability to remotely access the device via the UMR on port 2 and are looking for solutions on how to regain access. The client needs to be able to VPN into their network (via their managed VPN) which is why we moved the default gateway to them.

If we put the UMR onto the client network (for example change UMR host address to 172.16.10.144) via the LAN port of the UMR, is there a way to setup static routing such that we can access the controller via the UMR Wireguard tunnel, while the customer can also access the controller via their network VPN?

Is there another potential way to keep the UMR on port 2 without the default gateway assigned that we are overlooking?

We have been banging our heads on our desks trying to solve this, any potential help or insights anyone could provide would be very much welcomed.