Feature request - Can the next firmware for this camera, also have vertical flip as a viewing pane option too please? Currently there is only horizontal flip. When mounting into a soffit & having the camera facing straight down to the viewing pane earth directly below, it would be helpful to also have the option for a vertical flip option in the software too. Please & thanks!

Inconsistency - On the mobile app, to find the horizontal flip option, like usual you go to the specific camera's settings cog, then image tuning, then advanced, & then you find the horizontal & vertical flip options. This is the case for the horizontal flip option for the G6 180 right now on the Android mobile app. However, when I go to that exact same camera on a browser, the orientation flip option isn't anywhere to be found at all. I couldn't seem to find it, so guessing it's just an accidental overlook?

Thanks! I have been digging this camera for the wide viewing pane!

G6 180 Firmware: 5.5.45
Protect Build: 7.3.74
UNVR OS build: 6.0.17
Android app build: 3.9.1 from 10/16/2026
Browsers used: Google Chrome & Microsoft Edge

High Quality (Profile000_MainStream) H265

Medium Quality (Profile003_AutotrackStream) H265

Low Quality (Profile001_SubStream) H264

I select the Mainstream as the high quality stream and the Substream as the low quality stream. Protect will not allow this. It only accepts Mainstream as HQ stream and AutotrackStream as the LQ stream. This is a problem because the AutotrackStream is the telephoto lens. Is it because protect won't allow mixed H265/264?

(Also you cannot change the H265/264 profiles in the Reolink webpage per stream)

Videos were successfully downloading and saving until November 13. Now each time we get Download Failed, and retry also fails.

We didn't make any changes to our configurations.

Issue is occurring on all iPhones and iPads running iOS/iPadOS 27.2.1.

There is plenty of storage available locally on the iPhones and iPads.

We are trying to save the videos to Apple Photos.

Permissions in Privacy is set to Add Only which is the only permissions Apple is granting us.

Console is UDM Pro, UniFi OS 6.0.17

Network 11.0.99

Protect 7.3.74

App version on all iOS devices 3.14.0

We rebooted the UDM Pro, POE Switch, and all iOS devices. Same issue.

Im using a Google Pixel 10 Pro and all my stuff is updated to the latest. this has been an issue for a while but I never put two and two together until now

I attached a support file to see if there is anything going on. Thank you

@UI-Team

Attachments:

• support-7A49-1794595436101.tgz

I think I am just outside the 2 year warranty, maybe the credit card expanded the warranty?

I have a UDM Pro SE, two G6 Turret cameras, two G6 180 cameras, and a G4 Doorbell Pro. Overall, the setup is working smoothly, and I'm not experiencing any apparent issues with recording or archiving of footage to my NAS when I use the Off-Site Archiving option. However, I've been inundated with the following notification: "UniFi's continuous archiving queue is growing. Consider adjusting your continuous archiving settings."

These notifications arrive through both the UniFi app and email, often within minutes of an event being recorded:

As far as I can tell, all event footage from my cameras (people, vehicles, and broken glass detections) is successfully syncing to my NAS without any issues - I can pull up the archived video files just fine. This makes the notifications particularly confusing. Below is how I currently have the Off-Site Archiving section currently configured:

I've read several posts suggesting that this warning can occur when a remote NAS is unable to 'keep up' with the volume of footage being queued for transfer. However, I don't believe that's the case here. For example, when I investigated the most recent occurrence (a recent delivery to my front door), only three cameras actually captured footage: one G6 Turret, one G6 180, and the G4 Doorbell Pro. The combined footage amounted to approximately 80 MB of relatively short clips. My NAS is also performing perfectly well when I test file transfers to it.

I'm therefore struggling to understand why these warnings are being generated when everything appears to be working as expected.

Is anyone else experiencing this issue, or does anyone know how to resolve it? At this point, these notifications essentially seem like red herrings - an overly sensitive warning from UniFi despite there being no actual problem.

I also tried the suggestion in THIS to disable the "Application Issue" notification type, but that made no difference, the notifications continue to come through regardless.

Any insight or suggestions would be greatly appreciated!

Two cameras of the same generation (G2 Bullet + G2 Micro, both firmware 4.40.8), installed at two different locations, stopped creating basic motion events on the evening of 17 Oct 2026, within about an hour of each other. A G3 Bullet (4.75.66) on the same console still works normally.

Tried on the G2 Bullet: zone sensitivity 30 to 100 %, camera restart, re-adoption (new device id), and toggling "Create Motion Events" off and on. "Create Motion Events" is enabled and recording mode is Always/Continuous. Live view and recording work fine, but lastMotion stays empty.

Similar report: home-assistant/core#182231 (Protect 7.3.53: basic motion events missing, smart detections fine).

Is motion detection on G2 cameras broken or deprecated in 7.3, and is there a fix?

I am a security engineer and have been for 30 yrs +. A client of mine wanted ANPR cameras installing on a caravan park barrier (x2) so I thought I would give the Ubiquiti LPR cameras a go. They worked well and still do after we ironed out some network issues etc etc. They have been up and running for a few weeks now and I start to get problems with one of the gate hubs.

The stup is 2 x barriers with 2 x LPR cameras on each barrier to read in and out. The t cameras on each barrier are connected to the internal switch of the gate hubs.

I have one of the hubs showing off line wheras the cameras connected to it show online and still work triggering the barrier etc.

I have been out and reset the hub back to factory settings, adopted it again into Protect and all seemed ok. A week later the hub is off line again??

Has anyone had the same issue or can throw any light onto it?

(All devices have the latest firmware available)

Regards

Danny

In Playback:

- The date selection tool only lets you select dates where the currently selected camera has footage. If I have a date and time selected and then click on a camera with no footage at that time, it jumps me to the live view, which is very annoying. I need to be able to select a date and time and then look through cameras to see what footage exists. Just let me select any date, if there's no footage, display nothing in the playback window, like literally every single other camera system.

- The list of cameras is constantly refreshing and scrolling to the top. I can't scroll down the list to find cameras because it keeps refreshing

- The list of cameras with a thumbnail is not actually helpful when trying to retrieve footage. I have over 100 cameras, I need to scroll through 100 thumbnails to find what I want. It should just be a list of camera names, with checkboxes to select which cameras I want to search footage from.

- I should be able to choose more than 4 cameras to retrieve footage from at once.

- The scrubbing interface with the current playback/live indicator at the top is very bad design. It should be in the middle so I can see detection events ahead of the current playback time, not just behind.

- Really, the scrubbing interface itself is bad design. I've never encountered a video playback system, security or otherwise, which has a vertical bar like that, or where the current time indicator is stationary. It maybe looks good on a design spec sheet, but it's not good usability. There's no need to reinvent this interface, just do what every other security system and video editing system do, and give use a familiar interface that works.

- The interface for choosing a time period to export or attach to a case is very clunky. When I'm adjusting the beginning or end of the time period, it should scrub through that part of the footage. Currently, when dragging the end marker up or down, it just keeps playing from the beginning of the selected period. I need the footage to scrub with my marker movement so I can see when to end the clip.

Case Manager:

- A clip added to a case can be contracted, but not expanded. If I mess up the timing on the clip and need to extend it by a minute, I need to go back to Playback and search for the clip all over again to add it to the case, and then delete the other version of the clip. Please just let me expand the clip I already associated with the case.

- Playback of a clip in a case shows time elapsed, but not real time. It would be helpful to have the real time indicated when reviewing a clip rather than the time elapsed. Perhaps both can be shown? Or click to toggle?

- When defining a case, you set time boundaries. There should be a link which takes you to playback and sets the search period. There's a link under the Case Assets section which takes you to Playback, but just to the main page.

In Dashboard / Multi-Views

- The current view is stored as an account session value, meaning I can't have 2 windows open at the same time with different views. When I change one, the other changes. This one really needs to be changed, I had to scramble for workarounds to deal with this.

- There's no way to build an on-the-fly set of cameras to watch. My only option is to fully build a multi-view and save it.

- There's also no way to filter cameras on the dashboard view if I want to watch a specific camera. It's either everything or a defined multi-view.

- The Time Machine view on the Dashboard is kinda nice, but I can't select a date. If I want to go back a couple weeks, I have to scroll all the way through the timeline, hour by hour.

Other:

- When deleting a camera, you're presented with the option to save the footage from that camera, but there's no way to access the archived footage.

- Memory usage is out of control. The site regularly climbs to outrageous memory usage levels and then lags, hangs or crashes. Funneling massive amounts of video data through a web interface is probably not the optimal way to do things, we really need a native client.


So that's my list. Some of them are actually blocking, others are just annoyances. I really love Ubiquiti products, and I was really excited to switch to Protect, but this has been a pretty bad experience, and my whole team is feeling the pain with this system, from Security to F&B managers. I gained a bunch of cool features, like AI detections, access to cameras on a mobile device, and I really love the shortcuts feature. But what I lost are the critical parts of a security system; being able to easily look up past footage, having multiple views with different cameras up at the same time, quickly searching for a specific camera to watch. Each of these actions has just enough friction and extra steps or missing features to make it really difficult to do what was very easy in other systems.

Thank you @UI-Team , I really want this to work. I really hope the core things here can be fixed.

So I did post the prompt into Claude, which gave me useful information but complained that one of the referenced documents wasn't available:

What I couldn’t confirm. I tried to open the per-endpoint reference pages and the OpenAPI spec, but the fetch tool wouldn’t load them. So the endpoint paths come from the official index, and the rest is unverified:

• Base path: /proxy/protect/integration/v1 is my best recollection, not something the docs index states. Check it on the Getting Started page.

• Response shapes: I assumed /cameras returns a JSON array of objects with id and name. If it wraps them (for example in a data field), change .[] to .data[].

• Snapshot output: I assumed the snapshot endpoint returns raw JPEG bytes. It may also accept optional query parameters, such as a quality setting.

• Resolution: a community write-up reports that Protect 6.0 lowered snapshot resolution through the API to about 640x360, with a higher-quality option available only in the Protect UI. That comes from one third-party post, so treat it as unverified.

The biggest issue was trying to find the right base path. It seems that there are two ways to access the API, one through the "cloud connector" at api.ui.com and one direct with the local controller. But I had created an API key for the cloud, and tried to use it locally, and it didn't work. Moreover, if I had the wrong base URL, it returned some HTML that obscured the fact that I had an API key problem.

@UI-Team Please clarify the two ways of accessing the API, what the correct base URL is, and how to generate the API key in the right place for the type of API access being used.

And yes, the report of lower snapshot resolution turned out to be true. It returned HTTP 400 (Bad Request) when I wanted high resolution from my G5 camera. But this response code is not mentioned for the snapshot request.

After one of the recent console / app / firmware updates - I'm not sure which one, there have been a few - the smart detections on all of my cameras were disabled.

It was a simple fix, just a single check box to reactivate, but I missed few days of detections.

At the same time, my SMB NAS share for offsite archive stopped working with just an unable to connect message in the logs saying to check the NAS.

The NAS was working, other devices could connect. Again it was a simple fix, just remove and readd the share. It was even able to see the existing files. I'm not sure why this was necessary, perhaps the credentials were lost.

I switched from Ring some years back and I am a proponent of the Unifi Protect environment. That said, there is a single product UniFi Protect does not functionally replace. The Ring Floodlight Cam. I replaced all but one of my Ring Floodlights with UniFi cams in the past 2-3 years but one is on an exterior back porch wall mounted to the gang box receptacle above the porch door. The porch is enclosed in Aluminum panels and windows about 4 feet each. It is covered by a inaccessible roof that extends from the middle of the exterior house walls (2-Story). Running a wire back there is basically impossible without removing 2nd story T1-11 panels, drilling through studs and essentially being a huge undertaking. I am onboard that wired is superior but sometimes it just isn't practical. The flexibility of that one device has kept the last Ring device in my network for far to long.

Thank you @UI-Team

For reference and clarity - this is the type of box/power availability I am referring too. To my knowledge UniFi has nothing that can connect like this.

1. After disarming, in the system log I can see the initial breaches and subsequent events generally, but if a breach event is not an initial breach event, it's not marked as a breach. The "breach" checkbox filter doesn't bring back the history of breach events like I hoped. Is there a way to accomplish this?

2. On the web interface, if not locally connected, only the first breach event is displayed when clicking "View breach events". If this is designed behavior, I suppose a fix for comment #1 would suffice.

Anyone else experienced this?

Not really much I can do now to increase the Connection speed to 100M. I restarted everything, changed the Cable. Reset the G5 and adopted it new again. No Luck

Switching the recording mode to HD helps some, but that's not really the purpose of having a 2k Camera.

Please Help oder tipps to solve the slow tracking

Tim